Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By accessing and using our services, you acknowledge that you have read and understood this policy. We are committed to transparency regarding data collection practices and ensuring compliance with UK data protection regulations, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). Last updated: January 22, 2026.
1. What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your device and remember certain information about your preferences or past actions. Cookies are widely used by online services to make websites work more efficiently and provide a better user experience.
We also use similar technologies such as web beacons, pixel tags, and local storage objects that serve similar functions to cookies. These technologies help us deliver personalised gaming experiences, maintain security standards, and analyse how our platform is used. Understanding these technologies is essential for making informed decisions about your privacy preferences while enjoying our gaming services.
2. Types of Cookies We Use
Our platform utilises various categories of cookies, each serving specific purposes to enhance your gaming experience and ensure platform functionality:
- Essential Cookies: These are strictly necessary for the operation of our website and cannot be disabled. They include session management, security features, and basic functionality required for account access and gameplay.
- Performance and Analytics Cookies: These collect information about how visitors use our site, including page visit frequency, error messages, and user journey patterns. This data helps us improve our services and identify technical issues.
- Functionality Cookies: These remember your preferences and choices, such as language settings, game preferences, and customised interface options, to provide a more personalised experience.
- Marketing and Advertising Cookies: These track your browsing habits to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.
- Third-Party Cookies: These are set by external service providers we work with, including payment processors, game developers, and analytics providers.
3. How We Use Cookies
We use cookies for several legitimate purposes related to operating our online gaming platform. These purposes include maintaining the security and integrity of gaming sessions, processing deposits and withdrawals securely, and ensuring fair play mechanisms are properly implemented. Cookies help us detect and prevent fraudulent activities, underage gambling attempts, and other security threats.
Our cookies also enable us to provide responsible gambling tools effectively. We use them to track session duration, spending patterns, and implement cooling-off periods or self-exclusion measures. Additionally, cookies help us deliver targeted responsible gambling messages and resources based on individual playing behaviours and preferences.
For business operations, we utilise cookies to analyse platform performance, understand user preferences for different games and features, and optimise our service delivery. This includes A/B testing new features, monitoring technical performance, and generating reports required for regulatory compliance with UK Gambling Commission requirements.
4. Cookie Duration and Storage
Cookies on our platform have varying lifespans depending on their purpose and type. Session cookies are temporary and are automatically deleted when you close your browser or log out from your account. These are primarily used for maintaining your gaming session security and ensuring smooth gameplay without interruption.
Persistent cookies remain on your device for predetermined periods, ranging from a few days to several months. These longer-lasting cookies remember your preferences, login status, and help us recognise returning players. We regularly review and update cookie expiration periods to ensure they remain appropriate for their intended purposes.
Some cookies may be refreshed or renewed when you revisit our platform, extending their lifespan. We maintain detailed records of cookie purposes and durations as part of our compliance with UK data protection requirements and can provide specific information upon request through our customer support channels.
5. Managing Your Cookie Preferences
You have several options for controlling how cookies are used on your device. Most modern web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, please note that disabling certain cookies may affect your ability to use our gaming platform fully.
To manage cookies in popular browsers:
- Chrome: Go to Settings > Privacy and Security > Cookies and other site data
- Firefox: Access Options > Privacy & Security > Cookies and Site Data
- Safari: Navigate to Preferences > Privacy > Manage Website Data
- Edge: Select Settings > Site Permissions > Cookies and Site Data
- Internet Explorer: Choose Tools > Internet Options > Privacy tab
You can also use our cookie consent management tool, available through the privacy settings in your account dashboard. This tool allows you to provide or withdraw consent for different categories of non-essential cookies while maintaining the functionality required for safe gaming.
6. Your Rights and Contact Information
Under UK data protection law, you have specific rights regarding cookies and the personal data they may contain. These rights include the right to be informed about cookie usage, the right to access information about what cookies are stored, and the right to object to certain types of tracking for marketing purposes.
You can exercise your right to withdraw consent for non-essential cookies at any time through your account settings or by contacting our data protection team. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal, but it will stop future cookie-based processing for the affected categories.
If you have concerns about our cookie practices or wish to exercise any of your data protection rights, please contact our privacy team through the contact methods provided in our Privacy Policy. We are committed to addressing all inquiries promptly and in accordance with applicable UK regulations.
We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. Significant changes will be communicated through our platform notifications and email updates to registered users, ensuring you remain informed about how we use cookies and similar technologies.