answers to common questions

How can we help?



Is there a minimum order amount?

Our minimum order is £30, this is because of the environmentally friendly packaging we use. You can stick with the minimum order or order more in your box, the delivery charges will remain the same.

Where do you deliver?

Currently we deliver to mainland UK addresses only in England, Scotland and Wales. Unfortunately, due to the nature of our products we can’t deliver to Ireland, the Channel Islands and some areas of the UK that are remote.

Do you deliver to my home?

Yes! We deliver directly to your front door.

Currently we deliver to mainland UK addresses only in England, Scotland and Wales. Unfortunately, due to the nature of our products we can’t deliver to Ireland, the Channel Islands and some areas of the UK that are remote.

Can I cancel my order?

We completely get it, we change our minds too! You can cancel or edit and order by notifiying us on email at least 72 hours before your order is due to be delivered.

How many meals do I need to add into my box?

You can add as many or as little into your personalised box, the delivery will always be the same price. This allows you to get exactly what you want without any restrictions.

What if I’m not in for my delivery?

When you make your order, you are able to advise us on a safe place or neighbour where your delivery can be left if you are not going to be in.

On the day of delivery, our courier DHL will send you an email or text to give you a time slot for your delivery. If you aren't home for delivery, your safe place location will be used. If you do not provide a safe place location the default option for our deliveries is for boxes to be left by or around your front door.

We cannot accept responsibility for missed deliveries.

How long it can stay in box?

We use insulation, ice packs and cooler bags inside the box that keep the food frozen until 10pm on your delivery day (which is a guideline from our manufacturers). If you aren’t in to receive your order make sure your safe place is in a shaded area or with a neighbour. Put your food immediately in your freezer once received.

How many meals do I need to add into my box?

You can add as many or as little into your personalised box, the delivery will always be the same price. This allows you to get exactly what you want without any restrictions.

What days do you deliver?

We currently deliver on a Tuesday, Wednesday, Thursday and Friday. You can select a delivery date at the checkout.

Do you do free delivery?

Unfortunately at the moment we don't offer free delivery as standard. This is because your delivery charge includes a flat rate delivery fee from our couriers and also the cost of packaging. We use sustainable, eco-friendly insulated packaging and ice within each of our boxes.

How can I track my order?

We will send you an email to let you know once your package has started its journey from our freezer to yours.

Our delivery partners will send you an email / text message on the day of your delivery, which will give you a delivery slot and tracking number for your package.

Should you have any issues, contact us on

Can I return my food?

As our dishes are frozen they are classed as perishable. For our deliveries, we require a next-day delivery service, special packaging and ice so the dishes stay freshly frozen right up until 10pm on the day of delivery.

This means, that we would not be able to accept returns of any dishes as they would be defrosted by the time they are returned to us.

I don’t have a microwave! Can I still order?

Yes! Our meals can be cooked in the oven as well as the microwave.

What payment method can I use?

We accept payment through Paypal, Apple Wallet and all major debit / credit card providers.


How is your food made?

Our dishes are handmade in small batches from our central kitchen by our chefs who use carefully sourced, high quality ingredients.

Each meal has been made with love, as if you were making a family meal at home. We put a lot of love and care into our dishes and believe this comes through in the taste of each meal.

Once our dishes are made we freeze them immediately, naturally preserving the nutrients and locking in all the flavours. We never add any MSG, additives or preservatives to our food.

Do you add additives or preservatives?

Absolutely not! As a company we don’t use additives in any of our food, however, small traces may be found in a few of the normal household kitchen ingredients that are used in a few of our dishes.

Who makes the delicious food?

Shary (aka ‘Dad’) who is exec. chef, Michelin star rated and has nearly 40 years experience. Along with Shary we have a small dedicated team who lovingly hand make your dishes from our central kitchen.

Is your meat halal?

Yes, our meat is halal.

Where can I find the allergen information?

You can find the full list of ingredients used to cook each dish with the allergens listed in bold by heading to our menu and clicking on the photo of the dish you’re interested in. You'll also be able to find this information on the back of the dish sleeves themselves.

Our products are produced in a kitchen that handles nuts, peanuts, sesame and allergens. Despite our best efforts, traces may be present.

If you need any assistance, please contact us on

Is the food already cooked?

Yes. All of our dishes are completely cooked, so if you’d rather defrost them first, you can, it’s up to you, but we recommend you cook from frozen. If you do wish to defrost your meals, just remember to shorten the heating instructions as on the belly band the instructions are from frozen. If defrosted keep refrigerated and eat within 48 hours.

How do I heat my dishes?

You can use a microwave or oven to heat your meals.

All of our dishes are fully cooked through before freezing, therefore only need heating up.

Dishes can be cooked directly from frozen, there's no need to defrost them first. All cooking instructions can be found on the back of the pack.

Is your food healthy?

Your families wellbeing is at the core of what we do – we’ve developed a menu that ensures our food is not only delicious, but makes meal times healthier.

Shary has used his experience in the healthy food market to develop a menu that not only tastes great, but avoids some of the traditional cooking methods (such as frying), to create a more balanced meal. What’s more, most of our dishes are dairy free, gluten free, low in fat, salts and refined sugar. This makes our dishes great for children and elders also. Hurrah!

How long does the food last?

Our food will last up to 6 months in the freezer, giving you extra flexibility and reducing any unnecessary food waste, making it better for the enviroment.

Is Persian food spicy?

In short no. We use a wide range of herbs and spices in our dishes, but in regards to heat, our food is very mild yet flavoursome. So don’t worry, there will be no tears (unless they are happy tears!) when eating our dishes.

Who do you cater for?

Everyone! As our food is tasty and aromatic, but not spicy, it is aimed for all ages. Some of our dishes have been carefully designed for vegans, plant based eaters, vegetarians, gluten and dairy intolerances also.

Do you make meals for vegetarians, vegans and plant based eaters?

We do! You can search our menu using the filters and categories set out in the main navigation.

Furthermore we encourage non-veggies to eat these dishes or include a few in their order. Eating less meat is better for the planet as well as your health. We’re expanding our veggie, vegan and plant based ranges, sign up to our newsletter to hear about new dishes coming soon.

What prep is involved?

Our healthy and delicious meals require little to no prep. Simply pop them, from frozen, in the microwave or oven and heat through until piping hot.

Are the dried limes edible?

Totally, however they are very sour and not for the faint hearted. Some eat them, some discard them. We prefer to squeeze the delicious juice between a fork and spoon and then mix it into the stew. Dried limes are yummy and full of vitamin C and minerals.

Is your food ok to eat food one day after the use by date?

We advise that the customer uses their own discretion in this situation.

Is it ok to eat a ready meal left out overnight?

We would not advise consuming meals that have been left out overnight. All dishes should be stored in the fridge or freezer and heated up accordingly.

Do we 'cook' your meals by putting them in the microwave?

Our meals have already been cooked, so you simply need to heat them through until piping hot.

Are your microwave meals already cooked?

Yes. All of our meals are fully prepared, therefore all you need to do is heat them up until piping hot.

Can I keep my tasty meals in the fridge?

If you would prefer to store your meals in your fridge / can't fit them in your freezer space, don't fret... they can be kept in the fridge for up to 5 days.

When it comes to reheating, make sure you reduce the cooking time as the instructions on the reverse of each pack is heating directly from frozen. Simply heat the dishes until piping hot.

Can your dishes be microwaved from frozen?

Our meals can be heated up in the oven or microwave directly from frozen. Just follow the instructions on the outer packaging to achieve the best results.


Is your packaging recyclable?

Yes! In today’s world we believe it’s important to do our bit to try and minimise our global footprint… we actually put back our launch date, so we could get the correct packaging.

We have worked hard behind the scenes to produce products, leaflets and packaging that are not only recyclable, but biodegradable - while trying to reduce any single use plastic items in our deliveries.

We use eco friendly companies such as Woolcool, our print materials and belly bands use vegetable based inks and water based coatings are and our containers are fully biodegradable.

Read more about our journey to eco friendly packaging over on the blog.

What’s the insulation in my box?

Our Woolcool insulation liners are 100% sustainable and the wool is fully biodegradable and compostable. The plastic is MDPE which is recycled at most local recycling centres, just check your council website to see. This can also be upcycled and used for insulation in your home, used as a cool bag for picnics, transformed into a wine cooler… or even as a dog bed – whatever takes your fancy.


What are the best frozen and healthy dinners?

Ours! Our dishes are based on hearty flavour combinations and are full of nutritional goodness for everyone to enjoy. Each meal is loving handmade by our small team, minimising the use of frying fats and gluten, to create a more balanced dish without compromising on flavour. What’s more, most of our dishes are dairy free, gluten free, low in fat, salts and refined sugar.

Will I enjoy it?

We really hope so – our food has been made with care, thought and lots of love.

Can I order for a party?

Absolutely, we can provide our dishes for large parties. If you would like food for a private party, please contact

Can I send your food as a gift?

Yes! Not only do we have gift bundles for new parents, birthdays and new home owners, but we also have care packages for loved ones. Each comes with a gift card where you can include a message to the recipient.

If you would prefer to create your own package you can also add on a gift note card to any order.

Furthermore, we have gift vouchers available also.

How clean is your kitchen

Spotless!! We have a 5* health and hygiene rating and take great pride in the organisation and cleanliness in our kitchen.

Why do you freeze the meals?

Frozen food locks in the nutritional goodness naturally, and actually keeps your food fresher than meals you’ll find in supermarket fridges, which degrade as every hour passes. Our dishes are packaged and frozen at their peak freshness, meaning you always get the best quality possible.

That means we can hand-cook every meal, just like you would at home, without needing to add anything you wouldn't find in your own kitchen i.e nasty preservatives or additives.

Delivering frozen food also means you’ll always have hand-cooked, comforting and nutritious meals ready to heat up and eat in an instant. What’s more, you can store our dishes for months in your freezer.

Furthermore, food waste is a huge problem. In the UK it is estimated that families throw away £700 worth of food yearly. We tackle food waste by freezing our food. Better for your pockets, better for our planet.

What are the best food delivery services in the UK?

No bias, but we believe our frozen delivery service is one of the best on offer in the UK. Try for yourself and let us know what you think!

Do you work with trade or stockists?

Yes. If you are interested, please get in touch with us at to arrange a chat and private tasting meeting.

I'm sending my order as a gift, will the invoice be including in the delivery box?

Any invoices or financial information about your order will be sent to you directly via email. We do not include any order confirmations / invoices in the packages.

Get in touch

Have questions about your order, or a general enquiry?